If you’re looking for the best Online Reputation Management Software, you’ve come to the right place.
Online Reputation Management Software (ORMS) is a specialized type of software designed to monitor, manage, and improve an individual or organization’s online reputation. It allows users to track their current reputation status, identify any areas of concern, and take proactive steps to address them.
ORMS can also be used for competitor analysis, measuring the success of campaigns over time, and providing insights into public opinion about specific topics.
Additionally, ORMS often includes tools for content creation and optimization that enable organizations to better control their online image by creating high-quality content that resonates with target audiences.
We’ve compiled a list of the top options on the market, so you can find the perfect one for your needs.
1. Birdeye
Birdeye is a highly-rated customer experience platform that helps businesses and brands with their online reputation management.
With Birdeye’s all-in-one platform, businesses can easily monitor and respond to reviews, engage with customers through digital channels like SMS, chatbots, email, etc., gain customer feedback insights in real-time, and increase sales.
Over 90,000 businesses already rely on this powerful solution for managing their online presence.
Thanks to the comprehensive features offered by Birdeye such as customizable review requests & response templates, automated workflows for responding quickly to negative reviews, etc., local businesses and brands can effortlessly manage their online reputations without any hassle.
2. Podium
Podium is designed to help local businesses succeed in the digital age. Podium offers a comprehensive suite of marketing and communication tools that make it easier than ever to reach your target audience.
From managing customer reviews and gathering feedback to sending automated text messages and creating engaging content, Podium has everything you need to increase visibility, build trust with potential customers, and streamline operations.
Take control of your online reputation today with Podium!
3. Reputation
Reputation is a platform that helps companies improve their customer experience (CX). It gathers data from various sources to create actionable insights.
This allows businesses to analyze and measure their brand performance, so they can make effective improvements.
Reputation has received funding from Bessemer Ventures and Kleiner Perkins, and it partners with tech leaders like Google, Facebook, Salesforce, and J.D. Power. To learn more, visit reputation.com.
4. G2 Marketing Solutions
G2 is the world’s largest software marketplace, where 80 million people research and compare products.
G2 Marketing Solutions help businesses build brand presence, collect feedback from customers, access buyer intent data to engage active buyers, and showcase market leadership with Voice of Customer content. Leverage 40+ technical integrations for review collection and syndication.
5. Yext
Yext is a comprehensive online reputation management software that helps organizations answer every question about their business.
The Yext Answers Platform collects and organizes content into a Knowledge Graph, which provides the basis for their suite of products including Listings, Pages, Reviews, and Search.
Through these products, companies can ensure relevant actionable answers are delivered wherever customers might look for information – be it search engines, websites, or mobile apps.
Yext has been providing this service to thousands of companies around the world for more than fifteen years now and continues to offer innovative solutions in order to create seamless content-driven experiences at scale across hundreds of digital touchpoints.
To learn more about what Yext can do for your business visit yext.com today!
6. SOCi
SOCi is a platform for multi-location brands to manage their localized marketing efforts. It offers an intuitive dashboard, listings, listening tools, local pages/locator, reviews, social media management, and ads capabilities.
SmartBot drives real-time engagement & lead generation via automated chatbots and Insights & Reporting helps track performance.
SOCi Go (Mobile App) allows users to post content from any mobile device. The platform is integrated with popular search & social networks like Facebook, Twitter etc.
7. Thryv
Thryv is an all-in-one small business management software that helps streamline operations and fortify online presence, with 24/7 best-in-class support.
It includes features such as customer communication, invoicing & payments, appointment scheduling, reputation management, social media management, and more.
Thryv has helped over 45k businesses across the US, Canada and Australia stay organized & reach more customers while automating tasks & generating reviews.
Customers can easily find you online through ratings & reviews; interact instantly; pay securely; and stay engaged with automated messages to request reviews
8. Vendasta
Vendasta provides an end-to-end eCommerce platform to 60,000+ partners, enabling them to sell digital products and services to 5.5 million SMBs worldwide.
The Vendasta Platform is a marketplace of cloud-based technologies sold under the partner’s brand with AI-driven marketing automation, sales tools, and integrated CRM.
SMBs purchasing from a Vendasta partner have one login for all solutions purchased under the partner’s brand plus an integrated dashboard offering comprehensive info on their business & recommendations on how they can be successful online.
This Business App dashboard allows SMBs to manage solutions purchased & track progress in terms of success or failure, allowing informed decisions about what works best for their business in the long run.
9. Reviews.io
Reviews.io provides online reputation management software (ORMS) to help businesses build their online reputation, encourage customer loyalty, and increase market demand.
Our plans come with industry-leading innovations including consumer trust/conversion boost, automation tools (email templates/In-email forms/SMS invites), full ORM services (Google, Bing, etc.), content creation feature Social Proof, Google Licensed Partner status for seller ratings, powerful UGC with video reviews & seamless integrations with major platforms.
10. NiceJob
NiceJob is an excellent reputation marketing platform for businesses of all sizes. It automates the entire process of collecting customer reviews and recommendations, making it incredibly easy to manage your online reputation.
NiceJob then leverages these positive customer experiences across all channels in order to increase conversions.
Additionally, this software helps to reduce customer concerns by giving them a better insight into what other customers are saying about your business which can lead to becoming top-rated in your industry.
With NiceJob’s features such as automated review request emails and customizable widgets to showcase verified ratings and reviews on any website, you’re sure to have total control over your online presence with ease!
11. Chatmeter
Chatmeter’s SaaS platform provides multi-location brands with the tools they need to optimize their online visibility, reputation, and customer experience strategy.
With Chatmeter, you can ensure the accuracy of your listings, manage and respond to reviews quickly and efficiently, oversee all social accounts in one place, track local SEO rankings, improve local search visibility by an average of 70%, and more.
Established in 2009 with clients from over 40 industries such as retail, restaurant chains healthcare centers, financial services companies multi-family units automotive dealerships, etc., Chatmeter has made a significant impact on businesses around the globe.
Visit chatmeter.com for more information about how Chatmeter helps brands create meaningful experiences for customers at scale.