Choosing the proper Incident Management Software may feel overwhelming. It is significant to locate a solution that accommodates your necessities and financial plan, yet still offers effective features.
Incident Management Software is a type of software designed to help organizations manage, track, and respond to incidents in an efficient manner. It streamlines the process of incident reporting and resolution, allowing teams to quickly identify problems and take corrective action.
Features may include automated notifications when incidents occur, the ability to assign tasks to users or teams depending on the severity of the incident, customizable workflow templates for different types of incidents, as well as dashboards for visibility into incident status.
Incident Management Software can also integrate with existing systems such as IT Service Management (ITSM) tools and customer support platforms. By utilizing Incident Management Software, organizations can ensure that they are prepared for any unforeseen events or disruptions that may arise in their operations.
To assist you in your search, we’ve created a list of the highest-rated Incident Management Software programs. Here are our top recommended solutions for this type of software:
1. ServiceNow IT Service Management
ServiceNow IT Service Management is the perfect solution for businesses that need to streamline their incident management processes.
It provides a comprehensive, end-to-end experience that helps you respond quickly and efficiently to any issue or incident. With its advanced automation capabilities, ServiceNow can help reduce manual tasks, freeing up time and resources for more important activities.
It also offers powerful analytics tools to gain insights into your operations and performance metrics so you can make smarter decisions about how best to manage incidents.
All in all, ServiceNow’s IT Service Management platform makes it easy to achieve faster resolution times with fewer headaches along the way.
2. Freshstatus
Freshstatus is an incident management and communication software that helps you create a hosted and branded status page in just one click.
It includes features like SSO authentication, CRUD Incident and Scheduled Maintenance APIs, customizable email alerts, RSS/ATOM feeds, webhook integrations, and the ability to follow a particular incident or scheduled maintenance.
It also has dynamic date and time settings and allows you to set up an unlimited number of services with up to 250 subscribers, 5 users, and unlimited internal team members.
3. Freshservice
Freshservice is an IT service management system that follows ITIL standards and is employed by 40,000 customers worldwide.
It is well-known for its effortless setup, customizable features, user-friendly interface, and links to popular cloud-based services.
It is part of the Freshworks family of products which are used by 150,000 businesses, such as Cisco, Honda, 3M, The Atlantic, and QuizUp.
4. PagerDuty
PagerDuty is a cutting-edge digital operations management platform that helps businesses of all sizes ensure their customers’ satisfaction and a great experience when using their services.
It provides automated incident response capabilities, allowing organizations to quickly detect and resolve incidents before they become major problems.
The platform also includes features such as on-call scheduling, runbook automation, reporting analytics, and integrations with over 300 business applications including IT monitoring tools like Nagios Core and Splunk Enterprise Security.
Additionally, PagerDuty offers an AI-powered chatbot for easy access to troubleshooting advice or help desk support whenever needed. With its comprehensive suite of powerful tools designed to maximize uptime while minimizing disruption to users, PagerDuty is one of the best incident management software solutions available today
5. SolarWinds Service Desk
SolarWinds Service Desk, formerly known as Samanage Service Platform, is a highly-regarded, cloud-based service desk and IT asset management system.
With thousands of positive reviews on many platforms, it is one of the most popular IT service management solutions in the world.
It was designed with ITSM best practices in mind, so it is both user-friendly and cutting-edge, utilizing automation, AI, and machine learning to increase efficiency and enable employees to support themselves.
SolarWinds Service Desk is a great choice for businesses of any size; it is easy to use and cost-effective and can easily scale up as your technology infrastructure and business needs grow.
6. ClickUp
ClickUp is an all-in-one productivity platform designed to bring teams together and help them collaborate effectively.
It offers a comprehensive set of features, from task management to document sharing and team conversations, allowing users to customize the platform according to their specific needs.
With ClickUp’s intuitive user interface, it’s easy for teams to stay organized and focused on their objectives.
Plus, its advanced analytics tools provide valuable insights into team performance that can be used to identify areas of improvement and increase overall efficiency.
7. Jira Service Management
Jira Service Management is a powerful incident management software that helps Dev and Ops teams collaborate efficiently.
It allows them to work quickly, responding to business changes with agility while providing excellent customer service.
This comprehensive platform provides its users with the tools they need to prioritize tasks, assign responsibilities, track progress, and ensure the successful resolution of incidents.
With the ability to integrate seamlessly with third-party applications such as Slack and Microsoft Teams, Jira Service Management enables teams to communicate more effectively across multiple platforms for optimum efficiency.
Moreover, it features high levels of automation so that manual processes can be streamlined for faster response times and improved user experience.
8. NinjaOne (formerly NinjaRMM)
NinjaOne is an advanced IT operations tool that makes life easier for IT teams.
It enables MSPs and IT departments to streamline endpoint management tasks with automation, management, and remediation capabilities within a single, modern, user-friendly platform.
This software has been used by over 9,000 customers globally and is highly rated for its outstanding customer service.
For the past three years, NinjaOne has earned the title of the top-rated software in its category on both G2 and Gartner Digital Markets.
9. xMatters
xMatters, a company owned by Everbridge, is a dependable platform that helps DevOps, SREs, and operations teams to quickly deliver products on a large scale by automating workflows and making sure that the applications and infrastructure are up and running.
With the code-free workflow builder, adaptive incident management, and real-time performance analytics, xMatters is dedicated to providing customers with satisfactory outcomes.
10. BigPanda
BigPanda offers a modern solution to incident management that helps IT and operations teams detect, respond to, and resolve issues quickly and easily.
As more businesses move to the cloud, traditional incident response methods become inadequate for managing the large-scale, complex, and fast-paced environments.
This results in costly outages, customer dissatisfaction, and increasing IT personnel costs.
BigPanda enables companies to transform IT noise into insights and manual tasks into automated actions, reducing operational costs, improving service availability and boosting business velocity without increasing risk.
11. New Relic
New Relic is an advanced platform for software observability that provides engineers with a dependable source of data to make decisions.
It includes a secure telemetry cloud, thorough analysis tools, and user-based pricing. Moreover, there are numerous open-source integrations that make it simple to begin utilizing New Relic.
12. Better Uptime
Better Uptime is an infrastructure monitoring platform that takes incident management to a whole new level. It makes sure the right person on your team gets called if anything goes wrong, so you can react quickly and efficiently to any emergency situation.
With Better Uptime, you can easily schedule and manage on-call duties for your entire team, receive helpful alerts when issues arise, and collaborate with others on solving them quickly.
Plus, get a beautiful branded status page hosted on your own domain in order to keep users informed about the current status of services or applications. Additionally, it integrates with over 100+ apps like Slack, JIRA, and PagerDuty – making it easy to fit into your existing workflow.